Refund Policy

We want you to love our products! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help!

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30 days return policy

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If you are not satisfied or the product does not work with your order,we will be happy to authorize a return within 30 days.

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To start a return, you can contact us at oxiindex@foxmail.com. If your return is accepted, we’ll send you return shipping label , Items sent back to us without first requesting a return will not be accepted.

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Usually we will refund the customer after receiving the returned package and confirming it.

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About return freight

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If the product has quality problems, we will pay the returned freight.

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For other reasons, the customer pays the freight for the return and exchange

General return guide.

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The return must include all parts, parts and accessories included with the product, including packaging. If the return received is incomplete or damaged, it may be rejected.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Returns may take up to 1 week to process, not including transit times.

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In order to get the best service and reduce the risk of lost/damaged returns, we recommend sending them via a traceable shipping method. There is no guarantee for lost packages sent via non-tracking methods

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.